Privacy Policy

PUXELO ("PUXELO", "we", "our", or "us") is a digital marketing agency operating at puxelo.com (the "Website"). We provide Web Design, SEO Optimization, Technical SEO, Media Buying, Website Care & Maintenance, and Premium Marketing Package services to businesses.

We are committed to handling personal information responsibly and transparently. This Privacy Policy describes the types of personal information that PUXELO may collect, the purposes for which it is used, how it may be shared, and the rights and choices available to you.

This Privacy Policy applies to personal information collected through the Website, contact forms, email correspondence, service delivery, and other interactions with PUXELO. It does not apply to information collected by third-party websites or services that you may access through links on our Website.

By using the Website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read together with our Terms of Service, Cookie Policy, and Refund & Cancellation Policy.

PUXELO may collect personal information in two ways: information you provide directly to us, and information collected automatically when you use the Website.

We may collect personal information that you voluntarily submit to us, including when you:

• Fill out and submit a contact form on the Website.
• Send us an email or other direct message.
• Request a consultation, quote, or information about our services.
• Place an order or purchase a service.
• Communicate with PUXELO during the delivery of services.

The types of information that may be collected in these interactions include: your name, email address, phone number, business name, website URL, your marketing objectives, budget information, and any other details you choose to provide in correspondence or forms.

We collect only the information that is reasonably necessary for the purpose for which it is provided. You are not required to provide personal information to browse the Website, but some information is required to engage our services or receive a response to an inquiry.

When PUXELO provides services to a Client, we may receive access to business information, website data, advertising account data, brand assets, and other materials belonging to the Client that are necessary to perform the agreed services. Such information is used exclusively for service delivery and is handled in accordance with the confidentiality obligations in our Terms of Service.

When you purchase services from PUXELO, payment may be processed through third-party payment processors such as Stripe or PayPal. The use of these payment processors does not imply endorsement, certification, or approval of PUXELO by those companies.

Payment information — including credit or debit card numbers, bank account details, and billing addresses — is collected and processed directly by the applicable payment processor according to its own privacy policy and security practices. PUXELO does not store full payment card numbers on its own systems.

PUXELO may retain limited transaction information — such as a transaction reference number, the amount paid, the date of payment, and the service purchased — for accounting, record-keeping, and customer service purposes.

For information about how your payment data is handled, please refer to the privacy policy of the applicable payment processor (Stripe: stripe.com/privacy; PayPal: paypal.com/webapps/mpp/ua/privacy-full).

When you visit the Website, certain technical information may be collected automatically by the Website's hosting infrastructure or analytics technologies. This may include:

• Your IP address (which may be used to derive your approximate geographic location, such as country or city).
• Your browser type and version.
• Your device type and operating system.
• The pages you visit on the Website and the time and date of each visit.
• The amount of time spent on individual pages.
• The URL of the website that referred you to our Website.
• Interactions with elements on the Website pages.

This automatically collected information is used to understand how visitors use the Website, to maintain and improve the Website's performance and security, and to diagnose technical issues. It does not, by itself, identify you as a specific individual.

Where third-party analytics tools are used on the Website, data collected through those tools is handled in accordance with Section 5 (Cookies) and Section 8 (How We Share Information) of this Privacy Policy.

Like many websites, the PUXELO Website may use cookies and similar technologies. Cookies are small text files placed on your device when you visit the Website. They help the Website function correctly, enable optional features, and — where applicable — support analytics and marketing activities.

The Website may use the following types of cookies:

• Strictly necessary cookies: Required for the Website to operate. These include session management, form security, and cookie consent record cookies. These cookies do not require your consent and cannot be switched off without affecting core Website functionality.
• Analytics cookies: Used to collect aggregated, anonymised or pseudonymised information about how visitors use the Website. Where analytics cookies are used, they help PUXELO understand which pages are popular, how visitors navigate the site, and where improvements can be made.
• Marketing cookies: Where applicable, may be used to support advertising campaigns and to measure the effectiveness of paid media activity. These cookies may track your visit across websites to support interest-based advertising.
• Preference cookies: Remember choices you have made on the Website to provide a more personalised experience.

You can control or disable cookies through your browser settings. For detailed guidance on how to manage cookies, including browser-specific instructions and third-party opt-out tools, please refer to our Cookie Policy.

Where applicable law requires consent for non-essential cookies, PUXELO will seek your consent through a cookie banner or consent management tool before activating those cookies.

PUXELO uses the personal information it collects for the following purposes:

• Responding to inquiries: To read, process, and respond to messages, contact form submissions, and service requests.
• Providing services: To fulfil orders, deliver the agreed Services, and communicate with Clients throughout service delivery.
• Processing payments: To facilitate payment for services through our payment processors and to maintain transaction records.
• Maintaining records: To keep accurate records of orders, invoices, and service agreements as required for business and legal purposes.
• Customer support: To handle service questions, billing inquiries, complaints, and refund or cancellation requests.
• Improving the Website: To analyse Website usage, identify technical issues, and make improvements to the Website's content and user experience.
• Website security: To detect and prevent unauthorised access, fraud, abuse, and other security threats to the Website.
• Legal compliance: To comply with applicable laws, regulations, court orders, or governmental requests where PUXELO is legally required to do so.
• Enforcing agreements: To enforce our Terms of Service, Refund & Cancellation Policy, and any other agreements between PUXELO and a Client.

PUXELO will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice and, where required, obtaining consent.

Where privacy laws such as the European Union General Data Protection Regulation (GDPR) or the UK GDPR apply to the processing of personal information, PUXELO relies on one or more of the following legal bases:

• Performance of a contract: Processing is necessary to provide the services you have purchased or to take steps before entering into a contract, such as responding to a service inquiry.
• Legitimate interests: Processing is necessary for PUXELO's legitimate business interests, such as improving the Website, ensuring security, and sending relevant service-related communications, where those interests are not overridden by your rights and interests.
• Legal obligation: Processing is required to comply with a legal obligation under applicable law.
• Consent: Where required by applicable law — for example, for certain cookies or marketing communications — PUXELO will seek your consent before processing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Whether the GDPR, UK GDPR, or similar data protection laws apply to your interaction with PUXELO depends on your country of residence and applicable law. Not all processing activities will be subject to these frameworks. If you have questions about the legal basis applicable to your situation, please contact us.

PUXELO does not sell personal information. We may share personal information with third parties only in the following limited circumstances:

PUXELO may share personal information with third-party service providers that assist us in operating the Website and delivering services. These providers are engaged to perform specific functions on our behalf — such as website hosting, email delivery, payment processing, and customer support tooling — and are permitted to use personal information only to perform those services, not for their own independent purposes.

Where you make a payment for services, your payment information is processed directly by the applicable payment processor (such as Stripe or PayPal) according to its own privacy policy. PUXELO shares only the transaction information necessary for the payment to be processed.

Where PUXELO provides Media Buying services on behalf of a Client, campaign management may require interaction with advertising platforms. Client advertising account data shared in that context is used exclusively for service delivery and is governed by the confidentiality terms in our Terms of Service.

PUXELO may disclose personal information to government authorities, law enforcement agencies, or other parties where required to do so by applicable law, a court order, or a regulatory authority, or where PUXELO believes disclosure is necessary to protect its legal rights, prevent fraud, or protect the safety of PUXELO, its Clients, or third parties.

If PUXELO is involved in a merger, acquisition, or sale of all or a portion of its assets, personal information held by PUXELO may be transferred as part of that transaction. PUXELO will take reasonable steps to ensure that the privacy and security of personal information is maintained in any such event.

PUXELO does not share, sell, rent, or trade personal information with third parties for their own marketing or commercial purposes.

PUXELO does not sell personal information. We do not trade, sell, or exchange personal information with third parties in exchange for money or other valuable consideration for the purpose of enabling those third parties to market their own products or services to you.

Where PUXELO uses third-party analytics or advertising tools that involve the sharing of certain technical data (such as anonymised browsing data or advertising identifiers), this is done for the purpose of operating and improving the Website, not to sell personal information. Depending on the definition of "sale" under the applicable privacy law in your jurisdiction, some of these activities may be subject to opt-out rights. Please refer to Section 13 (Your Privacy Rights) and our Cookie Policy for further information.

PUXELO is based in the United States (Wyoming). If you are located outside the United States, please be aware that any personal information you provide to PUXELO may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

PUXELO takes reasonable steps to ensure that any such transfers are conducted in a manner consistent with applicable privacy law. Where service providers are located in countries other than the United States, PUXELO seeks to ensure that appropriate safeguards are in place for any cross-border transfer of personal information, to the extent required by applicable law.

If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with specific rules on international transfers, and if applicable law requires specific transfer mechanisms for your personal information to be lawfully transferred to PUXELO in the United States, those mechanisms will apply to the extent required. If you have questions about how your personal information is handled in connection with international transfers, please contact us at hello@puxelo.com.

PUXELO retains personal information for as long as is reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

In general:

• Contact and inquiry information (such as messages submitted through the contact form) will be retained for as long as necessary to respond to your inquiry and manage the business relationship. Where no service is purchased, contact information may be retained for up to 2 years unless you request its deletion earlier.
• Client and service records — including order information, invoices, service agreements, and correspondence related to service delivery — will be retained for a period of up to 5 years after the end of the relevant service engagement, to the extent required for legal, tax, and accounting purposes.
• Transaction records (such as payment confirmation references) may be retained in accordance with applicable financial record-keeping requirements.
• Website usage data collected automatically may be retained in aggregated or anonymised form for analytical purposes and does not have a fixed deletion schedule, as it no longer constitutes personal information once fully anonymised.

When personal information is no longer required, PUXELO will take reasonable steps to securely delete or anonymise it. You may request deletion of your personal information as described in Section 13 (Your Privacy Rights).

PUXELO implements reasonable technical and organisational measures appropriate to the nature of the personal information it holds, in order to protect that information against unauthorised access, disclosure, alteration, loss, or destruction.

These measures may include secure transmission protocols (such as HTTPS) for data in transit, access controls to restrict access to personal information to those who need it for a legitimate purpose, and routine reviews of security practices.

PUXELO does not claim any specific security certifications or standards beyond the reasonable technical and organisational measures described above, unless separately confirmed and documented.

Depending on your location and the applicable privacy laws, you may have certain rights regarding your personal information. Where those rights apply, they may include:

These rights are not absolute and may be subject to exceptions and limitations under applicable law. Not all rights apply to every type of processing or in every jurisdiction. To exercise any applicable right, please contact PUXELO at hello@puxelo.com. PUXELO will respond to legitimate requests within a reasonable timeframe and in accordance with applicable law.

PUXELO is a small digital marketing agency based in Wyoming, United States. Whether California privacy laws such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) apply to PUXELO depends on the size and nature of its data processing activities and the thresholds established under those laws.

As a matter of general practice, PUXELO:

• Does not sell personal information for monetary or other valuable consideration.
• Collects personal information only for the limited purposes described in this Privacy Policy.
• Respects deletion requests for personal information it holds about individuals, subject to applicable legal retention requirements.

If you are a California resident and believe you have rights under California privacy law that apply to your interaction with PUXELO, you are welcome to contact us at hello@puxelo.com and PUXELO will consider your request in good faith. PUXELO will not discriminate against you for exercising any applicable privacy rights.

The PUXELO Website and services are directed at businesses and business professionals. They are not designed for, intended for, or directed to children under the age of 13 (or the applicable minimum age in the relevant jurisdiction).

PUXELO does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has submitted personal information to PUXELO, please contact us immediately at hello@puxelo.com. If PUXELO becomes aware that it has inadvertently collected personal information from a child under the applicable minimum age, it will take prompt steps to delete such information.

The PUXELO Website may contain links to third-party websites, platforms, tools, or resources. These links are provided for convenience and informational purposes. PUXELO does not own, operate, or control those third-party sites and is not responsible for their content, privacy practices, or security.

This Privacy Policy applies only to personal information collected by PUXELO through the Website and its services. When you follow a link to a third-party website, you leave the PUXELO Website and that third party's privacy policy governs how your information is handled. PUXELO encourages you to review the privacy policies of any third-party websites you visit.

PUXELO may send service-related communications to Clients, such as order confirmations, invoices, service updates, and replies to inquiries. These communications are necessary for the delivery of services and do not require a separate marketing consent.

If PUXELO sends promotional or marketing communications by email — such as newsletters, updates about new services, or special offers — it will only do so with your consent where required by applicable law, or where a legitimate interest applies and is not overridden by your preferences.

You may opt out of marketing emails at any time by clicking the unsubscribe link included in any marketing email, or by emailing hello@puxelo.com with a request to be removed from marketing communications. Opting out of marketing emails will not affect service-related communications that are necessary for an active service agreement.

The PUXELO Website includes contact forms that allow you to send us a message or request information about our services. When you submit a contact form, the information you enter is transmitted to PUXELO and may include:

• Your name.
• Your email address.
• Your phone number (if provided).
• Your business name (if provided).
• The subject or topic of your inquiry.
• The content of your message.
• Any additional information you choose to include.

Information submitted through contact forms is used by PUXELO to respond to your inquiry and, where relevant, to provide information about our services. It is retained for a period consistent with Section 11 (Data Retention) of this Privacy Policy. PUXELO does not sell or share contact form submissions with third parties for marketing purposes.

Despite PUXELO's reasonable security measures, no system is entirely immune to security incidents. In the event that PUXELO becomes aware of a security breach or incident that may affect personal information it holds, PUXELO will:

• Take prompt steps to investigate and contain the incident.
• Assess the nature and scope of any personal information affected.
• Notify affected individuals and/or relevant supervisory authorities as required by applicable law, within the applicable timeframes required by law.
• Take reasonable steps to prevent recurrence of similar incidents.

If you believe your personal information held by PUXELO may have been affected by a security incident, or if you wish to report a suspected vulnerability, please contact us promptly at hello@puxelo.com or by phone at +1 917 730 2012.

PUXELO may update this Privacy Policy from time to time to reflect changes in our data practices, business activities, or applicable privacy laws. The updated Privacy Policy will be posted on this page with a revised "Last Updated" date.

For material changes — particularly changes that affect how personal information is collected, used, or shared — PUXELO will take reasonable steps to notify affected individuals, such as by displaying a prominent notice on the Website or by email where we have an active contact relationship with you.

Your continued use of the Website or services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes. Where consent is required under applicable law for a material change, PUXELO will seek fresh consent before applying the change to your information.

If you have any questions about a change to this Privacy Policy, please contact us at hello@puxelo.com.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PUXELO handles your personal information, please contact us: